Refund and Returns Policy – PeptidesCare.com
Thank you for shopping at PeptidesCare.com! We are dedicated to ensuring your complete satisfaction with every purchase. However, if you are not satisfied with your order, please take a moment to review our Refund and Returns Policy below for further information.
1. General Policy
At PeptidesCare.com, your satisfaction is our priority. If you’ve received a product that does not meet your expectations or you believe it’s defective, please contact us immediately. We will work with you to resolve any issues as quickly as possible. Our Refund and Return Policy applies to all products purchased directly from PeptidesCare.com.
2. Returns
For health and hygiene reasons, we do not accept returns on opened or used products. However, we will accept returns under the following conditions:
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Return Window: You must request a return within 30 days of receiving your order.
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Condition of Product: The product must be unopened, unused, and in its original, saleable condition, with packaging intact.
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Proof of Purchase: You must provide proof of purchase, such as your order number or receipt, when initiating a return.
3. Refunds
If your return is approved, we will process a refund to your original method of payment. Please note the following details regarding the refund process:
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Refund Processing Time: Refunds typically take 7-10 business days to process, depending on your payment method and financial institution.
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Shipping Costs: Shipping charges are non-refundable. If your return is due to an error on our part (e.g., incorrect or defective products), we will cover the return shipping costs.
4. Defective or Damaged Items
If you receive a defective or damaged product, please contact us within 30 days of receiving the order. We will resolve the issue by offering one of the following solutions:
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A replacement of the defective or damaged product.
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A full refund of the purchase price, including shipping, if the product is returned.
Please help us process your claim by providing the following:
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Photos or videos of the damaged or defective product.
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A brief description of the issue.
5. Non-Returnable Items
For health, safety, and hygiene reasons, we cannot accept returns on the following items:
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Opened or used products (peptides, supplements, etc.).
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Products that have been misused or improperly stored.
6. Exchanges
Currently, we do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item for a refund and place a new order for the desired product.
7. How to Request a Return or Refund
To request a return or refund, please follow these steps:
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Contact Us: Send an email to info@highpuritypeptides.com or Steroidcare@gmail.com within 7 days of receiving your order to initiate the return process.
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Provide Information: Include your order number, the reason for return, and any supporting details (e.g., photos of defects, damaged packaging).
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Return Authorization: We will review your request and issue a Return Authorization (RA) if your return is approved.
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Return Instructions: Once you receive your RA, we will provide detailed return instructions and, if applicable, a return shipping label.
8. Shipping Costs for Returns
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Return Shipping: Unless the return is due to an error on our part (e.g., defective or incorrect items), customers are responsible for the return shipping costs.
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Original Shipping: Shipping charges from your original order are non-refundable.
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Restocking Fees: In certain cases, a restocking fee may apply (e.g., if the product is returned in a non-resalable condition). This fee will be clearly stated before processing your return.
9. Cancellations
Orders can only be canceled if they have not yet been processed or shipped. If you need to cancel an order, please contact us immediately at info@highpuritypeptides.com. Once an order is processed or shipped, we cannot accept cancellations.
10. Contact Us
If you have any questions or need assistance with returns, refunds, or cancellations, please feel free to contact us:
PeptidesCare.com
Email: info@highpuritypeptides.com
Or
Steroidcare@gmail.com
Address:
1603, Floor 16, Panda Wangu Zhichuang Center,
No. L Junma Road, Humen Town,
Dongguan, Guangdong, China.
Important Notes:
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Product Use Warning: By purchasing from PeptidesCare.com, you acknowledge and understand the potential risks associated with using peptides and related substances. You agree to use these products responsibly and only in accordance with applicable laws and guidelines.
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Legal Compliance: We adhere to the legal regulations governing the sale of peptide products. It is the buyer’s responsibility to ensure that their purchase complies with local laws and regulations.