Refund and Returns Policy – High Purity Peptides
Thank you for choosing High Purity Peptides. We are committed to providing high-quality research products and ensuring your satisfaction. Please review our Refund and Returns Policy below for detailed information on returns, refunds, and product concerns.
1. General Policy
Your satisfaction is important to us. If you receive a product that is defective, incorrect, or does not meet your expectations, please contact us promptly. This Refund and Returns Policy applies to all products purchased directly from High Purity Peptides.
2. Returns
For safety, hygiene, and regulatory reasons, we cannot accept returns of opened or used items. Returns are accepted only under the following conditions:
Return Eligibility
- Return Window: You must request a return within 30 days of receiving your order.
- Condition: Products must be unopened, unused, and in their original, saleable condition, including intact packaging.
- Proof of Purchase: An order number, invoice, or receipt is required for all return requests.
3. Refunds
If your return is approved, a refund will be issued to your original payment method.
Refund Details
- Processing Time: Refunds typically take 7–10 business days, depending on your bank or payment provider.
- Shipping Costs: Original shipping fees are non-refundable unless the return is due to an error on our part.
- Return Shipping: If the product is defective or we made an error, we will cover the return shipping cost.
4. Defective or Damaged Items
If your item arrives damaged or defective, please contact us within 30 days of delivery. We will provide one of the following:
- A replacement for the defective or damaged item
- A full refund, including original shipping charges
To help expedite your claim, please include:
- Photos or videos clearly showing the damage or defect
- A brief description of the issue
5. Non-Returnable Items
Due to health, hygiene, and safety regulations, the following cannot be returned:
- Opened or used products
- Products that were improperly stored, mishandled, or misused
- Items not purchased directly from High Purity Peptides
6. Exchanges
We do not offer direct exchanges at this time. If you wish to exchange an item, please return the original (if eligible) for a refund and place a new order for the desired product.
7. How to Request a Return or Refund
To initiate a return or refund, please follow these steps:
- Contact Us: Email info@highpuritypeptides.com within 7 days of receiving your order.
- Include Required Information: Provide your order number, reason for return, and any supporting photos if applicable.
- Receive Authorization: If approved, we will send you a Return Authorization (RA) number.
- Follow Instructions: We will provide detailed return instructions and, if applicable, a return shipping label.
8. Shipping Costs for Returns
- Customer Responsibility: Unless the return is due to our error, customers are responsible for return shipping costs.
- Original Shipping: Original shipping fees are non-refundable.
- Restocking Fees: If a product is returned in non-resalable but unopened condition, a restocking fee may apply. You will be informed before processing.
9. Order Cancellations
Orders may only be canceled before they have been processed or shipped.
To request a cancellation, contact us immediately at info@highpuritypeptides.com.
Once an order has shipped, it cannot be canceled.
10. Contact Us
If you have questions regarding returns, refunds, or cancellations, please contact:
High Purity Peptides
Email: info@highpuritypeptides.com
or
steroidcare@gmail.com
Mailing Address (Hong Kong):
Unit 2214, 22/F., Mira Place Tower A
No. 132 Nathan Road
Tsim Sha Tsui, Kowloon
Hong Kong
Important Notices
Product Use Warning
By purchasing from High Purity Peptides, you acknowledge that peptide products and related materials may pose risks if misused. These products are intended strictly for laboratory and research use only, not for human or veterinary consumption. You agree to handle all products responsibly and lawfully.
Legal Compliance
We comply with all applicable laws regarding the sale and distribution of research chemicals. It is the customer’s responsibility to ensure that purchasing, importing, and using our products is legal in their location.